Terms and Conditions


By using our website, you accept our Terms in full, which together with our Privacy Policy, govern our relationship with you in relation to our website. If you disagree with any part of these Terms, please stop using our website immediately. If you have any questions about our Terms please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. 



'Once I was...' or 'us' or 'we' or 'our' refers to the owner of the website whose registered office is 14, Kings Road, Sandy, Bedfordshire. SG19 1EJ;

'you' or 'your' refers to the user or visitor of our website;

'our website' refers to onceiwas.uk and all associated web pages;

'Terms' refers to these terms and conditions;

'Content' refers to all text, images, prices, video or other multimedia content, software and other information submitted to or on our website. 


Using our website

This website is for your personal and non-exclusive use only, and in accordance with these Terms.

You may not attempt to gain unauthorised access to any part of our website, or any other systems or networks connected to our website, or to any of our servers, or to any services offered on our through our website. Unauthorised use of our website may give rise to a claim of damages and/or be a criminal offence.

Your use of any information or content on our website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website meet your specific requirements.



The content of our website is for your general information. It is subject to change without notice. 

Neither we nor any third parties provide any warranty or guarantee to the accuracy, timeliness, performance, completeness or suitability of the information and content found or offered on our website for any particular purpose. You acknowledge that such information and content may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Our website contains material which is owned or licensed by us. This material includes, but is not limited to, the design, layout, appearance and graphics. You may print and download material from our website provided that you do not reproduce or modify any content without our prior written consent.

Although we make every effort to ensure that images on our website are a true representation of our products, colour may varying across devices and screen brightness levels.


Links to other websites

 Our website may contain links to other websites of interest. Please note that once you have used these links to leave our website, we have no control over that other website. Therefore, we cannot be held responsible for the privacy and security of your personal data which you may provide whilst visiting such websites, and these websites are not governed by this Privacy Policy. Please read the privacy policy for the relevant website you are visiting carefully and ensure that you understand and accept it.


Website downtime

We take all appropriate measures to ensure that our website is fully functional all day, every day. However we will not be liable if our website is unavailable at any time due to technical or administrative issues.


Availability of products

Although we take every effort to ensure that products shown on our website are in stock, a number of items are bespoke, one-off pieces which may no longer be available. Please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. if you have seen an item on our website, social media pages, or at one of our Christmas shopping events, which is not available to purchase through our Etsy shop.

On occasion we may find that we do not have the stock available to fulfil your order. If we cannot deliver your order within 28 days of receipt of your full payment, we will contact you with the following options: 

1. A full refund, including delivery costs, upon cancellation of your order, or;

2. Amend your order to an alternative item and make the relevant price alterations.

We have the right to decline or cancel any order prior to dispatch. In the event of us cancelling your order we will issue you with a full refund, including delivery costs, in respect of that order.

Please note that the exact colour, texture, size, shape of the trees may vary as each piece is handcrafted from natural timber. LED light colour/sequence may also vary depending on availability.



A contract will only exist between you and Once I was...once we receive full payment for your order. Our initial acknowledgement does not constitute acceptance of your order.


Delivery & Returns

Please see our Delivery and Returns policy


Changes to these Terms

We reserve the right to change these Terms at any time. Please check our Terms from time to time for any changes. If you disagree with any changes to these Terms, please stop using our website immediately.



Your use of our website and any dispute arising out of such use of our website is subject to the laws of England, Wales, Scotland and Northern Ireland.



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